Frequently Asked Questions
How do I change the email where obituaries are sent?

If you'd like obituaries sent to a different email than the one used at checkout, just email us at [email protected]. We’ll make the update for you manually.

Can multiple emails access the unlimited plan?

To maintain fair use, only one email address is linked to each subscription. If you'd like another team member or location to have access, you’ll need to subscribe with their email separately.

Do I need to log in?

No logins or accounts are required. Just submit the form, and we’ll take care of the rest. Simple and stress-free.

How do I cancel my subscription?

You can visit our cancel page and request a cancellation anytime. We’ll process it for you promptly and you'll get a confirmation email.

What’s your refund policy?

We offer a satisfaction guarantee. If you're not happy, we’ll refund one month of service — no questions asked.

Can I regenerate or revise an obituary?

Yes. Your plan includes unlimited generations. You can simply go back and create a new version if you'd like to change anything.

What if I have more questions?

We're here to help. Just send us an email at [email protected] and someone from our team will respond quickly.

Is my data and privacy protected?

Absolutely. We only send obituaries to the email associated with your account to ensure confidentiality and protect sensitive information.